Rebecca L. Morgan, CSP, CMC, is an international speaker, trainer and consultant specializing in creating innovative solutions for workplace effectiveness challenges. She's appeared on 60 Minutes, Oprah, the Wall Street Journal, National Public Radio and USA Today as well as international media.
Rebecca is the bestselling author of 25 books, including:
- Calming Upset Customers
- Grow Your Key Talent: Thought-Provoking Essays for Business Owners, Executives and Managers on Developing Star Staff
- Remarkable Customer Service … and Disservice: Case Studies and Discussions to Increase Your Customers’ Delight
- Professional Selling
She is an exemplary trusted resource who partners with clients to accomplish high ROI on key-talent development projects. Her customized presentations are thought-provoking, highly interactive, and full of immediately usable ideas. She knows what works. Since 1980 she's transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.