Dynamic, passionate, knowledgeable and fun…
are all words past participants have used to describe Laurie's presentations. Her real life stories and common sense approach to creating a strong corporate culture, built on service, provide listeners with ideas and strategies they can implement starting NOW!
Laurie is a customer service expert. She worked in the service industry for over twenty five years, starting off as a food & beverage server at Boston Pizza and then worked her way up to Director of Sales & Marketing for a national hotel management company. Along the way, she has seen the impact that excellent customer service, both internal and external, can have on a business.
Three years ago, Laurie started her own business, Servicedge Training & Consulting. Her mission is to provide companies the training and resources they need to be customer service leaders. Laurie is fun, she is dynamic and she is a firm believer that by far the majority of people want to be great; they’re just not always sure how to
“Laurie - Thank you for all your work here - Excellent stuff & you
have become a really good motivator. Team is pumped.”
- John Pisker, General Manager, Four Points by Sheraton
James Armstrong Richardson International Airport